Sales and Marketing ,

Contact Center Training

Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.

View Course details

Jean-Pierre (JP) Fallou · August 10, 2024

Course Content

Introduction – Contact Center Training

Syllabus – Contact Center Training

Getting Started – Contact Center Training

CCT2-It Starts at the Top 1 Quiz

Expand

Lesson Content

CCT2-Quiz

CCT3-Peer Training 1 Quiz

Expand

Lesson Content

CCT3-Quiz

CCT4-How to Build Rapport 1 Quiz

Expand

Lesson Content

CCT4-Quiz

CCT5-Learn to Listen 1 Quiz

Expand

Lesson Content

CCT5-Quiz

CCT6-Manners Matter – Etiquette & Customer Service One 1 Quiz

Expand

Lesson Content

CCT6-Quiz

CCT7-Manners Matter – Etiquette & Customer Service Two 1 Quiz

Expand

Lesson Content

CCT7-Quiz

CCT8-Handling Difficult Customers 1 Quiz

Expand

Lesson Content

CCT8-Quiz

CCT9-Getting the Necessary Information 1 Quiz

Expand

Lesson Content

CCT9-Quiz

CCT10-Performance Evaluations 1 Quiz

Expand

Lesson Content

CCT10-Quiz

CCT11-Training Doesn’t Stop 1 Quiz

Expand

Lesson Content

CCT11-Quiz

CCT12-Wrapping Up

Quiz

About Instructor

Jean-Pierre (JP) Fallou

Jean-Pierre (John) Fallou is a Business Executive with more than 30+ years of Business Development, HealthCare, IT Consulting, and Alliance Management experience with demonstrated success cultivating new business and markets, developing strategic relationships, and the delivery of high impact projects. A “Go-to” executive that formulates strategies that strengthen competitive position by conceptualizing and launching new services and solution offerings and by managing direct to enterprise, indirect global partner, and channel sales deals.

92 Courses

Contact Center Training

Course Content

About Instructor

Jean-Pierre (JP) Fallou

Course Includes

Responses