Emotional Intelligence

Description

With our Emotional Intelligence workshop you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions you will experience a positive impact on your professional and personal life.

Emotional Intelligence Workshop Outline

Module One: Getting Started

• Workshop Objectives

Module Two: What is Emotional Intelligence

• Self-Management
• Self-Awareness
• Self-Regulation
• Self-Motivation
• Empathy

Module Three: Four Skills in Emotional Intelligence

• How to Accurately Perceive Emotions
• Use Emotions to Facilitate Thinking
• Understand Emotional Meanings
• Manage Emotions

Module Four: Verbal Communication Skills

• Focused Listening
• Asking Questions
• Communicating with Flexibility and Authenticity

Module Five: Non-Verbal Communication Skills

• Body Language
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It

Module Six: Social Management and Responsibility

• Benefits of Emotional Intelligence
• Articulate your Emotions Using Language.

Module Seven: Tools to Regulate Your Emotions

• Seeing the Other Side
• Self-Management and Self Awareness
• Giving in Without Giving Up

Module Eight: Gaining Control

• Using Coping Thoughts
• Using Relaxation Techniques
• Bringing it All Together

Module Nine: Business Practices (I)

• Understand Emotions and How to Manage Them in the Workplace
• Role of Emotional Intelligence at Work
• Disagreeing Constructively

Module Ten: Business Practices (II)

• Optimism
• Pessimism
• The Balance Between Optimism & Pessimism

Module Eleven: Making an Impact

• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive

Module Twelve: Wrapping Up

• Words from the Wise
• Completion of Action Plans and Evaluations