Courses

  • 14 Lessons

    Appreciative Inquiry

    Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning employees will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what’s wrong will transform the individuals and in turn transform the organization.
  • 14 Lessons

    Business Acumen​

    Many people believe that business acumen is an innate talent, a rare and invaluable skill that sets successful entrepreneurs and leaders apart. This dynamic capability, often described as the prowess to keenly evaluate an external market and make strategic, game-changing decisions, is the cornerstone of business success. Imagine harnessing this powerful intuition and turning market insights into unparalleled opportunities—this is the essence of true business acumen.
  • 14 Lessons

    Business Ethics​

    A company's ethical standards are the cornerstone of its reputation. Strong business ethics are crucial for sustained organizational success. Establishing an ethical framework promotes a positive company culture and boosts profitability. While creating a Business Ethics program requires dedication and resources, its impact extends beyond business enhancement—it transforms lives.
  • 14 Lessons

    Business Etiquette

    This workshop examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake", conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.
  • 14 Lessons

    Change Management​

    Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and you will gain some valuable skills through this workshop.
  • 14 Lessons

    Civility in the Workplace​

    While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
  • 14 Lessons

    Conflict Resolution​

    Wherever two or more people come together, there is bound to be conflict. This workshop will give you a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground.
  • 14 Lessons

    Customer Service​

    Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
  • 14 Lessons

    Customer Support

    Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made. With our Customer Support workshop, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
  • 14 Lessons

    Cybersecurity​

    Every organization is responsible for ensuring Cyber Security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.
  • 14 Lessons

    Delivering Constructive Criticism​

    Delivering Constructive Criticism can be an arduous endeavor for anyone. In this workshop, participants acquire essential knowledge and skills to navigate this challenging task effectively. When an employee’s actions necessitate feedback or criticism, it is crucial to approach the situation in a thoughtful and specific manner. Here are some key takeaways from the workshop:
    1. Timing Matters: Understand when feedback should occur.
    2. Preparation and Planning: Learn how to prepare and plan for delivering constructive criticism.
    3. Setting the Atmosphere: Identify the appropriate environment for the feedback session.
    4. Steps During the Session: Recognize the proper steps to take during the feedback session.
    5. Emotional Impact: Understand how emotions and certain actions can influence the effectiveness of the session.
    6. Goal Setting: Recognize the importance of setting goals and learn effective goal-setting techniques.
    7. Follow-Up: Discover the best practices for following up with the employee after the session.
    This workshop is particularly beneficial for supervisors and managers responsible for leading, correcting, and developing employees. Constructive criticism, when delivered correctly, can lead to well-rounded and productive team members, demonstrating that management cares about their growth and success.
  • 14 Lessons

    Developing Corporate Behavior​

    With this workshop you will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with corporate standards is what will make you stand out and become a leader throughout your company.
  • 14 Lessons

    Handling A Difficult Customer​ ​ ​

    Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy-land. So, what is the best way to handle a difficult customer? Through our workshop, you will learn stress management skills, how to build rapport, and recognize certain body language.
  • 14 Lessons

    Networking (Outside the Company)​ ​

    Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”. These and other events can become more easily managed with this great workshop.
  • 14 Lessons

    Risk Assessment and Management​ ​

    It is impossible to control or manage 100% of the risk, but knowing what to do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part of the day-to-day business is important. Safety should be the priority as every business must face the reality of risks and hazards.   In this workshop, we will look at risk in a manufacturing environment, but it can be adopted by all companies.
  • 14 Lessons

    Safety In The Workplace​

    Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards for them to be effective.
  • 14 Lessons

    Team Building For Managers​ ​ ​ ​

    In our Team Building for Managers course, you’ll delve into various team dynamics and strategies for achieving top-notch team performance. We’ll cover the essential elements of effective teams, exploring what defines a successful team and team members. Engaging activities designed to foster camaraderie, enhance problem-solving abilities, and encourage interaction will equip your participants with the skills needed to excel as team members.
  • 14 Lessons

    Teamwork and Team Building​ ​

    For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not.