In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.

Critical Thinking provides you with the skills to analyze and evaluate information. With these skills, you can obtain the greatest amount of knowledge from a piece of data. It provides the best chance of making the correct decision and minimizes damages if a mistake does occur.

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made. With our Customer Support workshop, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

Every organization is responsible for ensuring Cyber Security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.

Delivering Constructive Criticism can be an arduous endeavor for anyone. In this workshop, participants acquire essential knowledge and skills to navigate this challenging task effectively. When an employee’s actions necessitate feedback or criticism, it is crucial to approach the situation in a thoughtful and specific manner. Here are some key takeaways from the workshop:

1. Timing Matters: Understand when feedback should occur.
2. Preparation and Planning: Learn how to prepare and plan for delivering constructive criticism.
3. Setting the Atmosphere: Identify the appropriate environment for the feedback session.
4. Steps During the Session: Recognize the proper steps to take during the feedback session.
5. Emotional Impact: Understand how emotions and certain actions can influence the effectiveness of the session.
6. Goal Setting: Recognize the importance of setting goals and learn effective goal-setting techniques.
7. Follow-Up: Discover the best practices for following up with the employee after the session.

This workshop is particularly beneficial for supervisors and managers responsible for leading, correcting, and developing employees. Constructive criticism, when delivered correctly, can lead to well-rounded and productive team members, demonstrating that management cares about their growth and success.

Hosting a Lunch and Learn session is a low-cost training option. It is a great way to introduce a topic or give a small demonstration on a new product or service. They are usually voluntary; thus, attendance can sometimes be an issue, but with this workshop you will be given the knowledge to work through this issue and others.

With this workshop you will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with corporate standards is what will make you stand out and become a leader throughout your company.

With this course, you will be provided with the skills they need to succeed. By identifying prospective managers early and identifying a clear management track, your company will prosper and thrive with a solid development structure. Becoming a new manager can seem like a daunting and challenging task. To overcome these hurdles, create an environment where employees know what is expected of them.

Our Digital Citizenship workshop will give you the guidance needed in the ever changing digital world. As our lives are lived more and more online we all need to translate our social skills into the virtual world.

Emotional intelligence describes the ability to understand one's own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.

Goal Setting​ and Getting Things Done​ is one of the most basic and essential skills someone can develop. We touch on goal characteristics, time management, and what to do when setbacks occur. This workshop will provide the knowledge and skills you need to complete more tasks and get things done.

Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy-land. So, what is the best way to handle a difficult customer? Through our workshop, you will learn stress management skills, how to build rapport, and recognize certain body language.

Improving mindfulness is about understanding yourself and being ‘in the moment’. You will become more mindful of your actions and learn how to express and interpret your present environment. They will create positive connections and increase their self-regulation of attention and personal experiences.

Self-awareness is developing an understanding of your emotions and feelings. It is an awareness of the physical, emotional, and psychological self. You will identify ways of recognizing all of these and improving each through various cognitive and learning styles.

Increasing one’s happiness can be done through the power of positive thinking. That is one skill that this work shop will touch on to teach your participants how to be happier. Happiness will spread throughout your organization, and have a positive effect on everyone.

We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

Searching for a job can be intimidating. How do you know what job you’re best suited for? How do you build a winning resume and cover letter? Where can you find job leads? How do you network without feeling nervous? What happens when you land an interview? And most importantly, where do you find help when you need it?