While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

The Coaching And Mentoring focuses on how to better coach your mentee to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your mentee through understanding them and strategic goal setting.

Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company. The benefits of coaching salespeople are numerous and worth exploring.

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.

Wherever two or more people come together, there is bound to be conflict. This workshop will give you a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground.

Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.

With Contract Management it is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationships will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.

Webinars are a great inexpensive way to reach a large number of people. Webinars are great tools if you want to market a new or improved product, train employees, demonstrate a new task, or have a meeting with employees located throughout the globe. Being an interactive form of media, Webinars provides a great environment for these activities and so much more.

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.

Critical Thinking provides you with the skills to analyze and evaluate information. With these skills, you can obtain the greatest amount of knowledge from a piece of data. It provides the best chance of making the correct decision and minimizes damages if a mistake does occur.

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made. With our Customer Support workshop, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

Every organization is responsible for ensuring Cyber Security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.

Delivering Constructive Criticism can be an arduous endeavor for anyone. In this workshop, participants acquire essential knowledge and skills to navigate this challenging task effectively. When an employee’s actions necessitate feedback or criticism, it is crucial to approach the situation in a thoughtful and specific manner. Here are some key takeaways from the workshop:

1. Timing Matters: Understand when feedback should occur.
2. Preparation and Planning: Learn how to prepare and plan for delivering constructive criticism.
3. Setting the Atmosphere: Identify the appropriate environment for the feedback session.
4. Steps During the Session: Recognize the proper steps to take during the feedback session.
5. Emotional Impact: Understand how emotions and certain actions can influence the effectiveness of the session.
6. Goal Setting: Recognize the importance of setting goals and learn effective goal-setting techniques.
7. Follow-Up: Discover the best practices for following up with the employee after the session.

This workshop is particularly beneficial for supervisors and managers responsible for leading, correcting, and developing employees. Constructive criticism, when delivered correctly, can lead to well-rounded and productive team members, demonstrating that management cares about their growth and success.

Hosting a Lunch and Learn session is a low-cost training option. It is a great way to introduce a topic or give a small demonstration on a new product or service. They are usually voluntary; thus, attendance can sometimes be an issue, but with this workshop you will be given the knowledge to work through this issue and others.

With this workshop you will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with corporate standards is what will make you stand out and become a leader throughout your company.