Courses

  • 14 Lessons

    Customer Support

    Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made. With our Customer Support workshop, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
  • 14 Lessons

    Cybersecurity​

    Every organization is responsible for ensuring Cyber Security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.
  • 14 Lessons

    Delivering Constructive Criticism​

    Delivering Constructive Criticism can be an arduous endeavor for anyone. In this workshop, participants acquire essential knowledge and skills to navigate this challenging task effectively. When an employee’s actions necessitate feedback or criticism, it is crucial to approach the situation in a thoughtful and specific manner. Here are some key takeaways from the workshop:
    1. Timing Matters: Understand when feedback should occur.
    2. Preparation and Planning: Learn how to prepare and plan for delivering constructive criticism.
    3. Setting the Atmosphere: Identify the appropriate environment for the feedback session.
    4. Steps During the Session: Recognize the proper steps to take during the feedback session.
    5. Emotional Impact: Understand how emotions and certain actions can influence the effectiveness of the session.
    6. Goal Setting: Recognize the importance of setting goals and learn effective goal-setting techniques.
    7. Follow-Up: Discover the best practices for following up with the employee after the session.
    This workshop is particularly beneficial for supervisors and managers responsible for leading, correcting, and developing employees. Constructive criticism, when delivered correctly, can lead to well-rounded and productive team members, demonstrating that management cares about their growth and success.
  • 14 Lessons

    Developing a Lunch and Learn​ ​ ​

    Hosting a Lunch and Learn session is a low-cost training option. It is a great way to introduce a topic or give a small demonstration on a new product or service. They are usually voluntary; thus, attendance can sometimes be an issue, but with this workshop you will be given the knowledge to work through this issue and others.
  • 14 Lessons

    Developing Corporate Behavior​

    With this workshop you will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with corporate standards is what will make you stand out and become a leader throughout your company.
  • 14 Lessons

    Digital Citizenship

    Our Digital Citizenship workshop will give you the guidance needed in the ever changing digital world. As our lives are lived more and more online we all need to translate our social skills into the virtual world.
  • 14 Lessons

    Emotional Intelligence​

    Emotional intelligence describes the ability to understand one's own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
  • 14 Lessons

    Goal Setting​ and Getting Things Done​

    Goal Setting​ and Getting Things Done​ is one of the most basic and essential skills someone can develop. We touch on goal characteristics, time management, and what to do when setbacks occur. This workshop will provide the knowledge and skills you need to complete more tasks and get things done.
  • 14 Lessons

    Handling A Difficult Customer​ ​ ​

    Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy-land. So, what is the best way to handle a difficult customer? Through our workshop, you will learn stress management skills, how to build rapport, and recognize certain body language.
  • 14 Lessons

    Improving Mindfulness​

    Improving mindfulness is about understanding yourself and being ‘in the moment’. You will become more mindful of your actions and learn how to express and interpret your present environment. They will create positive connections and increase their self-regulation of attention and personal experiences.
  • 14 Lessons

    Improving Self Awareness​

    Self-awareness is developing an understanding of your emotions and feelings. It is an awareness of the physical, emotional, and psychological self. You will identify ways of recognizing all of these and improving each through various cognitive and learning styles.
  • 14 Lessons

    Increasing Your Happiness​

    Increasing one’s happiness can be done through the power of positive thinking. That is one skill that this work shop will touch on to teach your participants how to be happier. Happiness will spread throughout your organization, and have a positive effect on everyone.
  • 14 Lessons

    Interpersonal Skills​

    We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
  • 14 Lessons

    Job Search Skills

    Searching for a job can be intimidating. How do you know what job you’re best suited for? How do you build a winning resume and cover letter? Where can you find job leads? How do you network without feeling nervous? What happens when you land an interview? And most importantly, where do you find help when you need it?
  • 14 Lessons

    Life Coaching Essentials​

    Life Coaching Essentials for many people often mistake a life coach for a mental health professional, such as a psychiatrist or a therapist. This misconception often leads people to believe they do not need a life coach since they feel as though nothing is wrong with their mental health. However, a life coach is designed to help improve a person’s professional and personal life by working with them to achieve their goals.
  • 14 Lessons

    Managing Personal Finances​

    Managing Personal Finances for many people are an unsolvable Rubik's cube filled with anxiety. We don’t teach children when they are young the value of a good credit score. Many people have a hard time formatting and sticking to a budget. You can easily solve the finance puzzle with a little hard work, self-control, and the right tools. Today is a new day; you are taking the first steps to reclaiming your financial freedom.
  • 14 Lessons

    mLearning​

    Mobile learning, or mLearning, is defined as the delivery of learning, education or training on mobile devices, such as mobile phones, tablets, laptops or PDAs. mLearning allows training and support to be taken anywhere, making it flexible and convenient for companies to use.
  • 14 Lessons

    Negotiation Skills

    Although people often think of boardrooms, suits, and million-dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this workshop you will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating.
  • 14 Lessons

    Networking (Outside the Company)​ ​

    Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”. These and other events can become more easily managed with this great workshop.