Administrative Support

Description

Welcome to the Administrative Support Skills workshop.  Having effective administrative skills are essential in today’s work environment.  Being organized, punctual and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue. Think of it.  The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization.  Good administrative skills reduce the risk of “things falling through the cracks.”  Great administrative skills create exponential results that spot potential problems, overcome obstacles and leverage resources effectively.

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully.  The practices presented in this module will take time to root into your daily work routine.  However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

 Administrative Support Workshop Outline

Module One: Getting Started

• Workshop Objectives

Module Two: Getting Organized, Part One

• Dealing with E-Mail
• Managing Electronic Files
• Keeping Track of the Paper Trail
• Making the Most of Voice Mail

Module Three: Getting Organized, Part Two

• Keeping Your Workspace Organized
• Using a To-Do Book
• The Extra Mile: Adding Project Management Techniques to Your toolbox

Module Four: Managing Time

• Managing Your Time
• Keeping Others on Track
• Maintaining Schedules

Module Five: Getting It All Done on Time

• Prioritizing
• The Secret to Staying on Track
• Goal Setting

Module Six: Special Tasks

• Planning Small Meetings
• Planning Large Meetings
• Organizing Travel

Module Seven: Verbal Communication Skills

• Listening and Hearing: They Aren’t the Same Thing
• Asking Questions
• Communicating with Power

Module Eight: Non-Verbal Communication Skills

• Body Language
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It

Module Nine: Empowering Yourself

• Being Assertive
• Resolving Conflict
• Building Consensus
• Making Decisions

Module Ten: The Team of Two

• Working with Your Manager
• Influencing Skills
• What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself

• Ergonomics
• Stress Management
• Dealing with a Heavy Workload

Module Twelve: Wrapping Up

• Words from the Wise